Privacy Notice
How Telcowin Sdn. Bhd. collects, uses, and protects personal data collected through this website and our marketing activities.
Issued pursuant to Section 7 of the Personal Data Protection Act 2010 (Malaysia)
1. Introduction
Telcowin Sdn. Bhd. ("Telcowin", "we", "us", or "our") is committed to protecting the privacy and security of personal data collected through our website at telcowin.com (the "Website") and through our marketing, sales, and consulting activities. This Privacy Notice is issued pursuant to Section 7 of the Personal Data Protection Act 2010 ("PDPA") and explains how we collect, use, disclose, and protect the personal data of visitors, customers, and prospects who interact with our Website and digital marketing campaigns.
This Notice applies to personal data collected directly from you (for example, through website forms, email sign-ups, event registrations, or marketing campaigns). It is separate from, and does not replace, Telcowin’s Data Processing Policy, which governs Telcowin’s processing of personal data as a service provider on behalf of its Salesforce licence-subscription customers.
2. Personal Data We Collect
When you interact with our Website or respond to our marketing campaigns, we may collect the following categories of personal data:
Full name
Job title and company name
Contact details (email address, phone number, business address)
Company and industry information
Information you submit through contact forms, demo requests, newsletter sign-ups, or event registrations
Technical data such as IP address, browser type, device information, and website usage data collected via cookies and analytics tools
3. Source of Personal Data
We collect personal data:
Directly from you, when you complete a form, request a demonstration, subscribe to updates, or contact us
Automatically, through cookies and similar tracking technologies when you browse our Website
From publicly available sources or business contacts (for example, LinkedIn or industry events) for legitimate business development purposes
4. Purpose of Collection and Processing
We collect and process your personal data for the following purposes:
Responding to enquiries and providing the information you request
Sending marketing and promotional communications about Telcowin’s products and services
Search engine optimisation and website analytics, to improve the user experience
Lead generation, business development, and sales follow-up
Event registration and invitations
Compliance with applicable legal and regulatory obligations
5. Disclosure of Personal Data
We do not sell your personal data. We may disclose personal data to:
Telcowin employees and personnel, on a need-to-know basis
Service providers who support our marketing, CRM (Salesforce), email, and website hosting operations, subject to confidentiality obligations
Regulators or authorities, where required by law
Corporate group entities and business partners, only to the extent necessary in connection with our services
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes set out in this Notice, or as required by applicable law, after which it will be securely deleted or anonymised.
7. Security Measures
We implement appropriate technical and organisational measures, including access controls, encryption, and confidentiality obligations for our personnel, to protect personal data against unauthorised access, loss, misuse, or alteration.
8. Your Rights
Under the PDPA, you have the right to:
Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Withdraw consent to the processing of your personal data for marketing purposes
Request that we limit the processing of your personal data
9. Whether Supply of Personal Data Is Obligatory
Providing certain personal data (for example, contact information for a demo request) is necessary for us to respond to your enquiry or provide our services. If you choose not to provide such data, we may not be able to process your request.
10. Marketing Communications and Choice
You may opt out of receiving marketing communications from us at any time by clicking "unsubscribe" in our emails or by contacting us directly. Opting out will not affect our ability to respond to non-marketing enquiries.
11. Cookies
Our Website uses cookies and similar technologies to enhance the user experience and analyse traffic. Full details are set out in our Cookie Notice, available on this website. You can also control or disable cookies through your browser settings at any time.
12. Contact Us
If you have questions about this Notice, or wish to exercise your rights under the PDPA, please contact:
Telcowin Sdn. Bhd.Suite A-16-12, The MET Corporate Towers @ KL Metropolis, 20, Jalan Dutamas 2, 50480 Kuala Lumpur, Malaysiaask@telcowin.com · +60 3 8679 9900
Data Protection Officer - Nadia Zaini, Legal Counselnadia.zaini@telcowin.com · +60 3 8679 9900
13. Changes to This Notice
We may update this Notice from time to time. The latest version will always be available on our Website, together with its effective date.
Effective Date: 1 August 2026.
