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Agentforce · Malaysia & Indonesia

Agentforce in Malaysia & Indonesia, built by a Salesforce partner

AI agents that answer customers, follow up leads and support your teams, working with your Salesforce data and handing over to people when it matters.

Talk to Our ExpertsTake the AI Readiness Assessment
The short version

What is Agentforce?

Agentforce is the Salesforce platform for AI agents: digital teammates that understand a request, look up the right customer data, take action in your systems and hand over to a person when they should. Because it runs inside Salesforce, agents work with the records, permissions and processes you already have.

Telcowin is a Salesforce partner in Malaysia and Indonesia since 2012. We help organisations pick the right first agent, build it on clean data, and roll it out safely.

Use cases

Where Agentforce helps first

💬
Customer service agentAnswers common questions on web chat and WhatsApp, checks order or case status, and passes complex issues to an agent with the full history.
📈
Sales development agentFollows up new leads within minutes, qualifies them with your criteria and books meetings for the sales team.
🧭
Sales coachPrepares account briefs before meetings and suggests the next best step on each deal.
🏢
Internal helperAnswers HR, IT and policy questions for staff in Slack, using approved company knowledge.
Our approach

How Telcowin gets you live

1Readiness checkData, processes and guardrails reviewed; first use case agreed.
2DesignTopics, actions, tone, hand-off rules and what the agent must never do.
3Build and testBuilt in a sandbox, tested with real questions, reviewed by your team.
4Launch and governRolled out in stages, monitored, and improved every month.
Why local matters

Agentforce in Malaysia and Indonesia

Local customers switch between English, Malay and Bahasa Indonesia, and many prefer WhatsApp. We design agents for how your customers actually talk, and keep personal data handling in line with the PDPA in Malaysia and the PDP Law in Indonesia.

FAQ

Frequently asked questions

What is Agentforce?+

Agentforce is the Salesforce platform for building AI agents that work with your Salesforce data and processes, for customer service, sales and internal support.

Is Telcowin a Salesforce partner?+

Yes. Telcowin has been a Salesforce partner since 2012, with teams in Kuala Lumpur and Jakarta. Agentforce is part of Salesforce, and we design, build and govern Agentforce agents.

How much does Agentforce cost?+

It depends on your Salesforce edition and how much the agents are used. We help you estimate the cost for your first use case before you commit.

Do we need Salesforce already?+

Agentforce runs on Salesforce. If you do not use Salesforce yet, we can start with the CRM foundation and add an agent on top.

Will an agent replace our staff?+

No. Agents take the repetitive questions and tasks, so your team spends more time on the conversations that need a person.

How long does the first agent take?+

A focused first agent usually takes weeks, not months, once the data and the use case are clear.

Read more: Agentic Enterprise · Five types of AI agents · AI Readiness Assessment

Find your first Agentforce use case

A short discovery call to check your data, pick the right first agent and estimate the effort.